Terms and Conditions
General Terms and Conditions – Villa Gran Vista
Version date: 23-02-2026
By making a reservation at Villa Gran Vista, these General Terms and Conditions come into effect. A copy of these conditions will be provided to the guest free of charge upon request.
Article 1. Definitions:
1. B&B: Tourist accommodation under the name "Villa Gran Vista," located at Camino de Ardalejos 23 in Alhaurin el Grande, 29120, Málaga, Spain. Legally represented by Mr. F. Nissen, hereinafter referred to as "host."
2. Guest: a person staying at Villa Gran Vista and registered as such;
3. Main Guest: the person who (also on behalf of other guests) has made a reservation at Villa Gran Vista. The main guest must be over 18 years of age and is responsible for their fellow guests;
4. Host: the person who runs Villa Gran Vista and acts as the first point of contact. The host may be substituted;
5. Reservation: a reservation request confirmed by Villa Gran Vista.
Article 2. Applicability
1. These general terms and conditions apply to: all offers, quotations, orders, legal relationships, and agreements, however named, concerning a stay at the B&B.
2. Deviations from and additions to these general terms and conditions are only valid if expressly agreed upon in writing, for example, in a (written) agreement or order confirmation.
3. In the event these general terms and conditions and the order confirmation contain conflicting terms, the terms contained in the order confirmation shall prevail.
Article 3. Rates
1. The rates for room reservations are based on accommodation and include made beds, towels, and final cleaning. A breakfast buffet can be booked as an option.
2. The rates do not include cancellation or travel insurance and/or other costs. Tourist tax is currently not due in this region.
3. All rates stated on the website (www.villagranvista.es) are deemed to have been provided in good faith and are always subject to interim adjustments. The B&B is not bound by obvious errors on its website.
Article 4. Reservation and Confirmation
1. No additional costs are charged for booking a stay at the B&B.
2. Reservations can be made by email, via the website, or by telephone.
3. After receiving your reservation request, the B&B will send you a confirmation (subject to availability). The reservation is only final after receipt of a deposit of 30% of the total reservation amount (see Article 5), after which the B&B will send you a confirmation of your final reservation.
4. These General Terms and Conditions are referenced on the reservation confirmations.
Article 5. Payment
1. The B&B's accommodation costs must be paid in advance. Payment at the end of the stay is not possible.
2. The host may deviate from these conditions in consultation with the guest. For reservations made 14 days or more before the start of the stay, a deposit of thirty percent (30%) of the total amount must be paid. The rates can be found on our website (www.villagranvista.es).
3. If, unexpectedly, no payment is received after the agreed deadline, the reservation will be canceled immediately.
4. Business guests can request an invoice for their stay.
Article 6. Cancellation
Cancellations must be communicated to the B&B as soon as possible in writing or by telephone. Further details of the cancellation fees and policy can be found in the Cancellation Policy, which can be found on the website www.villagranvista.es.
Article 7. Force Majeure
1. In the event of force majeure, whether permanent or temporary, the B&B is entitled to terminate or temporarily suspend the agreement in whole or in part, without the Guest being entitled to claim performance and/or compensation. Force majeure includes, but is not limited to: illness or death of the host, damage to the accommodation due to storm, fire, or otherwise, which (temporarily) prevents normal use of the accommodation, extreme weather conditions, power outages, government measures, or unannounced sales.
2. In the event of full or partial termination, the host will provide an alternative offer as soon as possible.
3. If this is not possible or the guest does not accept the offered alternative, the payment already made will be fully or partially refunded, without any obligation to pay compensation.
Article 8. Damage
1. The Guest must behave properly and use the B&B accommodation in accordance with the instructions given by the B&B or the host and the provisions in the House Rules or the General Terms and Conditions.
2. The host reserves the right to deny guests access to the B&B with immediate effect in the event of violation of the House Rules or the General Terms and Conditions, or inappropriate behavior, without any refund of the accommodation costs.
3. The Lead Guest is legally liable for any damage caused by them or their fellow guests to the B&B accommodation or the items present therein.
4. Any damage (damage, loss, missing, or theft) must be reported immediately to the host by the guest. Repair or replacement costs must be reimbursed immediately by the guest to the host upon request. If, after check-out, it turns out that items were left broken and this was not reported to the host, an invoice for the repair and/or replacement costs incurred will still be issued.
5. In the event of loss or otherwise non-return of the B&B room keys, all resulting costs will be charged to the Lead Guest. The Main Guest is obligated to pay this within 14 days of receiving the invoice, substantiated by the B&B.
6. Guests will receive a key to the B&B and their booked room(s), which must be returned upon departure. The guest is responsible for properly locking the B&B's entrance door. Loss of the key is at the guest's expense (€25) and must be paid by the guest in cash upon check-out or by invoice within 14 days.
Article 9. Liability
1. The B&B cannot be held liable for any damage suffered by the guest or third parties as a result of their stay in the accommodation. The guest indemnifies the B&B against any claims in this regard. The B&B is not liable for disruptions in and around the accommodation, such as disruptions and outages of power and water supplies and technical installations, or unannounced or untimely construction and/or roadworks in the vicinity of the B&B.
2. The B&B is only liable for damage due to gross negligence or neglect on the part of the B&B.
3. The guest must take all reasonable measures to prevent damage, loss, or theft of property by properly locking the accommodation during a temporary absence. The B&B cannot be held liable in this regard, except as stated in point 2 of this article.
Article 10. Complaints
Your host strives to make your stay as pleasant as possible. Despite their best efforts, it is still possible that you may have a complaint or comment. To ensure proper resolution, it is important to make your complaint known as soon as possible on-site, either personally by email or by phone.
Article 11. Registration Requirement
In Spain, a strict legal registration requirement applies to all tourists, including those staying in B&Bs. Upon check-in, every guest is required to present a valid passport or ID card. You can provide us with your identification information by email before your arrival date so we can report your stay to the local authorities (Guardia Civil or Policía Nacional). Since December 2, 2024, a stricter registration requirement has been in effect, which also includes data such as home address, nationality, and contact details recorded via the government system SES.HOSPEDAJES. The B&B is obligated to store and report this data.
Article 12. Privacy
The B&B will treat all personal data provided to it or disclosed to it confidentially and will not freely disclose it to third parties. Further explanation about how the B&B handles personal data can be found in the privacy statement on the website www.villagranvista.es.
Article 13. Final Provisions
1. The general terms and conditions and the agreement concluded between guests and the B&B are governed by Spanish law.
2. All disputes will be settled by the competent court.
3. If any provision of these general terms and conditions or the underlying Order/Agreement is wholly or partially void and/or invalid and/or unenforceable, as a result of any statutory provision, court ruling, or otherwise, this will have no effect on the validity of all other provisions of these general terms and conditions or the underlying Order/Agreement.
4. If a provision of these general terms and conditions or the underlying Order/Agreement is invalid for a reason referred to in the previous paragraph, but would be valid if it had a more limited scope or effect, then this provision will automatically apply with the most far-reaching or extensive limited scope or effect with or within which it is valid.
5. Notwithstanding the provisions of paragraph 2, the parties may, if desired, consult with each other to agree on new provisions to replace the void or annulled provisions. These provisions will be as closely aligned as possible with the purpose and intent of the void or annulled provisions.